Shipping, Returns & FAQs

We ship within the United States and to selected international destinations. Available destinations and shipping options are shown at checkout.

Use the tracking link in your shipping confirmation email, or sign in to your customer account to view your orders. If you need help, email orders@soapcherie.com with your order number.

Available shipping options are shown at checkout. See our Shipping Policy for processing and delivery information.

No. Open My account, enter the email address you used at checkout, and continue with email sign-in. You can use this option instead of “Continue with Shop.” You can also track a shipped order using the link in your shipping confirmation email.

Email orders@soapcherie.com as soon as possible with your order number and the change you need. Orders begin processing quickly, so please contact us immediately if you need to make a change.

Once an order has shipped, it cannot be cancelled. You may return unwanted items by mail or at our Brooklyn shop under the return policy below.

We accept returns within 7 days from the date of purchase for unopened, unused items in their original packaging. A valid receipt or invoice is required. Returns can be made by mail or at our Brooklyn shop. Shipping charges are non-refundable.

Sale or promotional items are eligible for store credit only. See our Return and Refund Policy for full details.

Gift returns are eligible for an exchange or store credit. You can return a gift by mail or at our Brooklyn shop. Shipping charges are non-refundable.

Email orders@soapcherie.com with your order number and the item you’d like to return. Our team will help with the next step.

Yes. On the Magnolia Body Oil product page, choose “Subscribe and save 10%” and delivery every 2 or 3 months before adding it to your bag.

Your subscription renews automatically. You can skip or cancel through your customer account. Review the subscription policy before ordering.

Body Oil is a leave-on moisturizer that leaves skin feeling soft and silky. Shower Oil is a rinse-off cleanser: massage it onto wet skin, lather with water, and rinse. Follow the directions on your product label.

Check the individual product page for its ingredients, scent information, and directions. If anything is missing or you have a question about a specific ingredient, email orders@soapcherie.com before ordering.

Restock timing varies by product. If a date has not been announced, we do not have a confirmed date to share. Contact our team with the product and scent you are looking for.

Email info@soapcherie.com with your order number and photos of the issue so our team can help. See our Return and Refund Policy for details.

Our Return and Refund Policy explains eligibility, sale-item returns, and refund processing.

Choose an amount on our Digital Gift Card page. To send it to someone else, select “I want to send this as a gift” and enter the recipient’s details before adding it to your bag.

Open the link in your original gift-card email to view the card and its remaining balance. If you cannot find the email, contact orders@soapcherie.com for help. Please do not send your full gift-card code by email.