Refund policy

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Shipping & Return Policy

 

 Returns & Exchanges

Start a return — submit your request using our contact form and include your order number. The return conditions below apply.

 

  • We accept returns within 7 days after delivery for unopened, unused items in their original packaging.

  • To request a return label, please email orders@soapcherie.com with your order number. We’ll generate and email you a prepaid shipping label — no questions asked.

  • Once we receive and inspect the returned items, a refund will be issued to your original payment method within 7 business days.

  • Sale or promotional items may be exchanged for store credit only.

  • If you received a damaged or incorrect product, please email orders@soapcherie.com with photos so we can send a replacement right away.


Shipping Information

Domestic (U.S.) Shipping

 

  • East Coast: 2 – 3 business days

  • West Coast: 5 – 7 business days (weather permitting)

  • Orders are processed within 1 – 2 business days (Mon – Fri)

 

International Shipping

  • We currently ship to select international destinations.

  • Delivery times vary by region and customs processing (typically 7 – 21 days).

  • International customers are responsible for any customs duties or taxes imposed by their country.

 

Customer Support

 

For any questions about orders, shipping, or returns, please contact orders@soapcherie.com.

We strive to respond within 48 hours (Monday – Friday).