Shipping & Return Policy

 Returns & Exchanges

• We accept returns within 7 days of purchase for unopened, unused items in their original packaging.

• To request a return label, please email info@soapcherie.com with your order number. We’ll generate and email you a prepaid shipping label — no questions asked.

• Once we receive and inspect the returned items, a refund will be issued to your original payment method within 7 business days.

• Sale or promotional items may be exchanged for store credit only.

• If you received a damaged or incorrect product, please email info@soapcherie.com with photos so we can send a replacement right away.

Shipping Information

Domestic (U.S.) Shipping

• East Coast: 2 – 3 business days

• West Coast: 5 – 7 business days (weather permitting)

• Orders are processed within 1 – 2 business days (Mon – Fri)

International Shipping

• We currently ship to select international destinations.

• Delivery times vary by region and customs processing (typically 7 – 21 days).

• International customers are responsible for any customs duties or taxes imposed by their country.

Customer Support

For any questions about orders, shipping, or returns, please contact info@soapcherie.com.

We strive to respond within 48 hours (Monday – Friday).